Distance Service Agreement
Last updated: July 27, 2026
This text sets out the general framework for the provision of the AinosERP solution in relationships established through distance communication tools. The final terms and conditions applicable to each customer are determined by the agreement signed between the parties and its annexes.
Parties and subject
The parties to the agreement are Ainos, which provides the AinosERP solution, and the customer receiving the service. The subject of the agreement is the rights and obligations relating to the remote provision of AinosERP licences, subscriptions and related services, the scope of which is determined by the parties.
Nature of the service
AinosERP is a software solution for enterprise use; it is provided under a licence or subscription model and, depending on scope, may be supplied together with installation, configuration, training and support services. Elements such as service content, number of users, modules and term are determined specifically for each customer.
Formation of the agreement
The process begins when your request reaches us; scope and conditions are clarified through mutual discussion. The agreement is formed when the customer accepts the offer and the parties sign the agreement. Before the agreement, information on the scope, price and term of the service is provided to the customer in writing.
Price and payment
The service fee is determined according to the selected model and scope and is stated clearly in the offer. Payment terms, periods and any applicable taxes are set out in the agreement. Any changes to the fee are made in accordance with the procedure agreed in the contract and with prior notice.
Right of withdrawal
For buyers acting as consumers, the right of withdrawal and its exceptions apply within the framework of Consumer Protection Law No. 6502 and related legislation. Statutory exceptions concerning services performed instantaneously in electronic form and intangible goods are reserved. For agreements intended for commercial and enterprise use, termination and refund conditions are determined by the agreement between the parties.
Obligations of the parties
Ainos undertakes to provide the service in accordance with the scope and quality agreed in the contract; the customer undertakes to provide the information and access required to use the service, to pay the fee on time, and to use the solution within the limits set out in the contract. Obligations regarding confidentiality and data security apply to both parties.
Dispute resolution
The parties shall first seek to resolve disputes in good faith through negotiation. If no resolution is reached, disputes are governed by the laws of the Republic of Türkiye and the competent courts and enforcement offices are specified in the agreement. Buyers acting as consumers may apply to the consumer arbitration committees and courts provided for by law.
Contact
For questions about the contracting process, offers and service scope, you can reach us via the contact channels on our site.